Payment and Shipping


Payment Policy


  • Our preferred payment method at Qomra.SA is secure payment using a credit card, Apple Pay, or Mada. We guarantee the protection of your data using the latest electronic security technologies through our partnership with the PayFort electronic payment platform.
  • When you choose any of the prepayment methods using a credit card, your order will be processed immediately, which speeds up the shipping and delivery process.
  • We guarantee you a 100% safe shopping experience at Qomra.SA.
  • Credit card numbers are not stored on our systems, and payment details are protected before transmission using the latest electronic security technologies that adhere to the highest security standards. As a customer, you must protect your password and not share it with others to protect your personal information and credit card details.
  • We use your personal information only for the purposes of fulfilling your requests, and we do not disclose this information to any third party under any circumstances.
  • Your credit card may be declined for several reasons, including unverified card validity or the lack of online shopping support (in this case, contact your bank and request that your card be provided with this service).
  • Make sure you enter the data correctly (credit card number - name on the credit card - card security code (the three numbers on the back - expiration date).
  • If you are having difficulty paying, you can contact us at any time by clicking on the "Contact Us" button on the full version of our website, or by emailing us at [email protected] for assistance.


*If the product contains the phrase "special order," processing the order will take between two and six weeks, depending on the nature of the product and material availability. We ask our valued customers to take this into consideration before completing their purchase.*


Shipping Policy


On Qamra, we offer multiple shipping options to all regions of the Kingdom, detailing the cost and expected delivery time. We send the tracking number to the customer upon shipment, allowing the shipping company to follow up.

Entering the data clearly and completely helps us and the shipping company to reach you better.

Be sure to respond to any potential contact from the shipping company so that your shipment is not rescheduled, causing a delay in delivery.