Warranty and Maintenance

At Qamra, we strive to provide you with the best possible service, and we make sure that you benefit from the products purchased from our online store, our showrooms, or our distributors without worrying about after-sales services, the most important of which are warranty and maintenance.

We follow the policy of “what pleases us, we please the customer”, where the customer becomes the heart of our attention. The service we provide to him in the most beautiful form and image is our highest goal.

Our products are compatible with Saudi specifications and standards.

The warranty extends for two years for most products, and up to 6 months depending on the type of product, such as batteries.

Products provided by the local agent, the warranty and maintenance conditions are subject to his policy.

Warranty covers:

Labor costs and spare parts in case of manufacturing defects.

Labor costs in case of any malfunction due to misuse.

Warranty does not include:

Malfunctions due to customer negligence, either misuse, storage not in accordance with manufacturer's recommendations or natural disasters.

Malfunctions due to incorrect consumption of the product.

Malfunctions due to updating the products’ software or operating systems in maintenance centers or by persons not authorized by us.

Malfunctions due to falling, violent vibration, exposure of the product to dust and dirt, dirt or rust due to exposure of the product to excessive moisture.

Malfunctions due to product maintenance in maintenance centers not authorized by us.

Malfunctions due to failure to comply with the instructions for use in the user manual or with the instructions published by the manufacturer on the Internet.

Malfunctions due to the use of incompatible or poor quality accessories from other companies.

General Terms:

Warranty starts from the date of purchase invoice.

Customer approval is obtained before starting the maintenance process.

In case of a manufacturing defect, we will bear the costs of shipping the product to us and returning it to him.

The invoice number and date sent to your mobile phone will replace the need to bring the invoice, and the serial number must match the product.