Frequently Asked Questions

Frequently Asked Questions

Products and Equipment

What types of cameras does Qamra offer?

We offer professional cameras for cinematography, television, photography, digital photography, and live broadcasting from top brands such as Sony, Canon, ARRI, and Blackmagic.

Can I try the product before buying it?

Yes, some products can be tested at our main showrooms, subject to availability. We also offer demonstrations of some devices by advance booking.

Is the equipment sold with an official warranty?

All our original products come with an official warranty approved by the agent or manufacturer.

Do you provide professional audio equipment for podcasting?

Yes, we offer professional microphones, recording units, and suspension arms for podcasting and audio studios, as well as a complete podcast system.

Can you import a specific product that you do not have?

Yes, we can supply the required product on demand within our network of approved suppliers.

Is the equipment new or does it contain used parts?

We only sell new equipment.

Do you offer cinema equipment?

Yes, we provide high-quality cameras, lenses, camera and lens accessories, audio recorders, lighting units, and tripods specifically for film production.

What are the most prominent brands you deal with?

Arri, Dedolight, Aputure, Canon, Sony, Blackmagic Design, Phottix, Saramonic, Vangurd, Gopro, Insta360, YoloLiv, Zhiyun, Unversal Audio, Shure, Sennhiser

Can I purchase only accessories (batteries, lenses, etc.)?

Yes, accessories can be purchased separately from our showrooms or via the online store.

Do you sell thermal imaging or surveillance equipment?

We provide professional monitoring equipment for some projects upon request, but we do not focus on thermal imaging systems.

Can you provide drone cameras and accessories?

Yes, we provide drone cameras upon request and in accordance with the procedures approved by the General Authority of Civil Aviation.

Can you provide dash cams?

No, dash cams are not currently covered, but we will announce if they are.

Studio construction and equipment services

Do you design and implement integrated studios?

Yes, we offer a full service from design to implementation for equipping filming, radio, and podcasting studios.

What are the stages of the studio creation process?

Includes: study, design, equipment selection, sound insulation, implementation, installation, testing, and training.

How long does it take to build a full studio?

It varies depending on size and specifications, and usually ranges between 3 to 8 weeks from signing the contract.

Does the service include interior design and sound insulation?

Yes, it includes aesthetic and functional design as well as sound processing according to quality standards.

Can studios be implemented in schools or universities?

Yes, we have implemented educational and media studios for many similar organizations.

What's the difference between a photography studio and a podcast studio?

A photography studio sets up cameras and lighting, while a podcast studio focuses on audio and soundproofing.

Do you offer customized options depending on your budget?

Yes, we offer flexible solutions that can be customized to the client's capabilities.

Is the project delivered ready to operate?

Yes, we deliver the studio "ready to run" with full testing of all systems.

Do you provide studio training?

Yes, we train our technical team on daily operation and maintenance.

Do you provide a warranty on the installation of the devices?

Yes, the warranty covers installations and systems for a specific period depending on the type of project.

Training and workshops

What type of training courses do you offer?

Courses in photography, lighting, editing, directing, podcast production, and digital content creation.

Are the courses for amateurs or professionals?

We offer customized programs for all categories: beginners, professionals, and institutions.

Does Qamra give certificates after the end of the course?

Yes, we provide certificates of attendance certified by Qumra, and they can be customized according to the organizing body.

How long is each training course?

It varies depending on the type of cycle, and ranges from one day to 6 weeks.

Do you offer personalized one-on-one training?

Yes, we offer one-on-one coaching sessions upon request.

What are the workshop registration fees?

It varies depending on the type and duration of the workshop, and is clearly announced before registration.

Are there any workshops specifically for children or young people?

Yes, we offer interactive programs.

Do you offer training programs for government institutions?

Yes, we have training partnerships with several government agencies and educational institutions.

How can I register for the course?

Through the official website, through our social media accounts, or by visiting the branches directly

Technical support and maintenance

Do you provide equipment maintenance services?

Yes, we offer specialized maintenance services for most of the devices we sell.

Can equipment not purchased from Qamra be serviced?

Yes, provided spare parts are available and technical knowledge of the system is available.

How long does it take to repair a camera or device?

Depending on the condition, it may range from 1 to 3 days or depending on the spare parts.

Can I request a preliminary inspection before repair?

Yes, an inspection and evaluation is carried out before the repair cost is determined.

Do you provide emergency technical support?

Yes, in cases of urgent projects or live broadcasting depending on team availability.

Do you provide training on equipment use?

Yes, we provide guidance sessions with purchase or separately.

Do you offer remote support via phone or Zoom?

Yes, our support packages include phone and Zoom assistance.

Do you provide site inspection services?

Yes, especially before implementing studios or installing systems.

Orders, delivery and payment

Can I buy from the online store?

Yes, through the official Qamra website, with full support for secure payments.

What payment methods are available?

Mada, Visa, Mastercard, bank transfer, installment payment channels, and cash on delivery (for some products).

How long does it take to deliver orders within Riyadh?

Usually 1-3 business days.

Do you deliver to all cities in the Kingdom?

Yes, with approved shipping companies.

Can I pay on receipt?

Available for some products, depending on order value and customer location.

Are the exhibition prices different from the website prices?

No, prices are the same unless there are exclusive offers.

Can I modify the order after it has been confirmed?

Yes, if the invoice is not issued.

Do you offer gift wrapping service?

Yes, upon request, with a nominal additional cost.

Can I track my order through the website?

Yes, a tracking number is available for each order.

What are the shipping fees within Saudi Arabia?

It varies by weight and distance, and is calculated automatically when the order is completed.

Corporate Partnerships and Programs

Is it possible to cooperate with Qamra to implement government projects?

Yes, we have experience in implementing projects for government agencies, including equipment, training, and production.

Do you offer equipment packages for companies or universities?

Yes, we offer comprehensive packages tailored to educational, media, and research institutions.

Do you have a support program for cultural initiatives?

Yes, through the Albab Project initiatives and the Istmar, Basira, and Training Circles programs, we support cultural and community initiatives.

Do you accept event sponsorship requests?

Yes, we evaluate requests based on the type of event and how well it aligns with our vision.

Do you deal with embassies or international organizations?

Yes, we have organized and supported events, embassies, and projects in cooperation with international organizations.

What are the requirements for applying for a corporate partnership?

Submit a formal proposal, feasibility study, and clear implementation plan. The application will be reviewed within 10 days.

Do you offer discounts to educational institutions?

Yes, we offer special discounts to accredited schools, universities, and educational centers.

Do you provide services for exhibitions and conferences?

Yes, by renting equipment, designing pavilions, and providing technical support.

Is it possible to cooperate in producing joint cultural content?

Certainly, we welcome partnerships that serve local content and enhance creativity.

Do you accept partnership proposals throughout the year?

Yes, via partnership email or custom forms on our website.

Policies, Returns and Exchanges

What is the return/exchange policy?

Return within 3 days from the date of purchase, and exchange within 7 days from the date of purchase, provided that the product is in its original condition and has not been used.

What are the return terms?

Returns are accepted in the event of a manufacturing defect or an error in the order, provided that the product is in its original condition and that the original invoice is available.

Can I get a cash refund?

Refunds will be made to the original payment method, or as a credit towards purchases.

How long does it take to get a refund?

Within 7 working days according to the original payment method.

How long is the period allowed for return and exchange?

Within 3 days from the date of purchase in the event of a return, and within 7 days from the date of purchase in the event of an exchange

Are discounted products returnable?

No, discounted or special offer products are not returnable unless proven defective.

Can I cancel an order before shipping?

Yes, the full amount can be refunded if the shipment is not completed.

Do prices include VAT?

Yes, all prices include tax according to Saudi regulations.

Can I request a tax invoice?

Yes, it is issued automatically with every purchase.

Do you accept payment on behalf of a company or organization?

Yes, provided that the required official data and documents are provided.

What are the warranty terms for the devices?

Covers manufacturing defects only, and its duration varies depending on the type of device and the supplier.

Marketing and Offers

Do you have seasonal offers?

Yes, it includes holidays, fairs, and school starts.

How can I find out about the latest discounts?

By subscribing to our newsletter or following our social media accounts.

Is there a points or loyalty program?

It is being launched, and we will announce it soon.

Do you offer student discount coupons?

Yes, with a valid ID.

Do you have an annual open day for customers?

No, but we are working on activating it soon.

Do you offer special discounts for Instagram followers?

Yes, through special promotions and exclusive newsletters.

How can I subscribe to your newsletter?

Through the official website at the bottom of the page or while ordering.

Do you offer deals on packages or bundles?

Yes, we have ready-made packages at preferential prices.

Are there any special offers available for retailers or distributors?

Yes, special conditions are granted when agreeing to an authorized distribution.

Do you have a clearance section or daily deals?

Yes, under the "Today's Deals" section of the online store.

Technology and digital content

Do you provide support for setting up YouTube channels?

Yes, from equipment to training and even visual identity.

Can I design a logo or visual identity with the equipment?

Yes, through our creative design team.

Do you have video editing or montage services?

Yes, through professionals in DaVinci software. We are its official representative.

Do you provide live streaming platforms?

Yes, for both events and digital broadcast studios.

Can the studio be linked to digital applications?

Yes, we offer integration with Zoom, OBS, YouTube Live, and more.

Do you help create visual content for a brand?

Yes, from idea to final production.

Do you offer technical consulting for beginners?

Yes, within dedicated training sessions.

Can equipment or studios be rented for a short period?

Yes, daily or weekly rental service is available for some equipment, the video studio, the audio studio, and the editing hall.

Can mobile production units be equipped?

Yes, by designing and implementing compact, portable and operable units.

Management, Identity and Experience

When was Qamara company founded?

Qamra began its journey on 12/12/2012, with a vision for a professional local media industry.

What is the difference between Qamra and similar entities?

We don't just sell, we operate, train, and accompany our clients towards professionalism.

Where are Qamra branches located in the Kingdom?

Riyadh (main branch) - Khobar - Jeddah coming soon.

What is Qomra's vision for the future?

To become the premier reference for imaging and media solutions in the Arab world.

Do you have an in-house filming team?

Yes, it includes professionals in photography, directing and visual documentation.

What are Qamra's most prominent projects in recent years?

Equipping government studios, national training partnerships, and producing content for major entities.

What certifications or accreditations does the company have?

Training accreditation certificates and guarantees from major international brands

Do you employ young talents in the media field?

Yes, and we constantly strive to embrace young, creative talents.

How can I apply for a job or training at Qamra?

Through the "Jobs" page on the website or by sending your CV to: [email protected]

Do you have an inspiring founding story you would like to share with the public?

Yes, "Qamra" began from a deep personal passion for light, sound, and image. Its founder, "Abu Hab," saw the camera not as just a tool, but as a window to understanding the world and an honest language that translates the feelings before the event.

Abu Hab believed that a good photograph isn't just captured, but is also prepared with intention and born of an attitude. Based on this belief, Qamra was founded not as a store or a company, but as an extension of an inner journey seeking beauty in details and professionalism in its ethical, not merely technical, sense.

Over time, Qamra has transformed from a small corner in a quiet neighborhood into an integrated system that supports content creators and furnishes dream spaces with cameras, lenses, and microphones. But it also offers something deeper: training, guidance, and companionship in a spirit resembling friendship.

The journey wasn't easy, but it was honest. Today, Qamra still carries the beating heart of its founder, who believes that every shot can change something, and that creativity is not a luxury... but a human need.